COVID-19 & Service Policies
For COVID-19 cancellations, kindly provide a minimum 24-hr notice via text, phone, or email. We accommodate last-minute cancellations. However, untimely cancellations may incur a full-service charge.
A 48-hr cancellation notice is necessary via text, phone, or email for a full retainer refund. Please be courteous and notify us promptly. Failure to do so results in deposit forfeiture and a full-service charge. Misrepresentation of your location cancels appointments with no refunds.
**Goods & Products**
Custom-made products require a 50% upfront cost if the appointment is canceled. Human hair items are final sale and non-returnable.
Deposits are due upon booking, deducted from the service price. Quoted prices are starting points; services will be priced accordingly. No free adjustments. Appointments require deposits.
**Late Arrivals & Delays**
Call if running late. A 15-min delay incurs a $25 fee for every 30 min waiting. Hair must be clean and ready. Delays beyond tech control are chargeable as they affect others.
Confirm details with your stylist. Failure to communicate may lead to additional charges for redoing services.
Braids redone free if they fall out within 3 days. Afterward, $3 per braid and travel fees apply.
**Hair for Weaving**
We provide basic colors. Clients may bring their own hair. Maintain hair between visits for longevity.
**Adjustments and Satisfaction**
Contact us immediately for minor adjustments. Requesting a new style incurs additional charges.
**Thinning or Balding Issues**
Consult before service. We aren't liable for issues from prior services elsewhere.
**Scalp & Medication**
Inform us of scalp issues or medications affecting your service. We prioritize client comfort.
Only paying clients present during services. Children must be supervised by adults.
Your cooperation is appreciated.
5 Star Mobile Salon, Inc. HQ
Monday ~ Saturday
5 a.m ~ 8 a.m ($ 50 extra)
9 a.m ~ 7 p.m (last booking @ 6p)
Sunday ~ Closed
( Advance appointments ONLY)
At Your Door
MOBILE Hair Services
New Client Discount
Military, Senior discounts
Healthy Trimming of Ends
Free Consultations w/Service
Flexible payment arrangements
Licensed & Bond - 999285417
Copyright © 2023 5 STAR MOBILE SALON, INC . All Rights Reserved.