Our Service Policy
Our Service Policy
At “5 STAR MOBILE SALON,” takes pride in giving our clients our very best. Therefore, if you are not pleased with the services provided to you, you must let us know immediately so we can make minor adjustments to your style. If you're getting a whole new look, you will be required to pay a whole new price before any new services are rendered, in addition to the first style, already created. Please note that we will give you the look that you have requested.
As a client, you’re welcome to purchase hair from us which is recommend in order to insure proper care and upkeep. We are not responsible for hair purchased outside our salon. You must maintain your hair between visits in order to receive the full benefit and longevity of your investment. If supplying your own hair 2 pack will be a needed. If additional packs of hair are needed they will be sold at regular price NO EXCEPTIONS.
For clients with thinning or balding issues we strongly recommend a consultation before your service. We are not responsible for hair loss or hair breakage from hair weaves or braids removed outside of 5 Star Mobile Salon. If you have received a service performed and come to us for removal we are NOT responsible for any hair damage. We strongly recommend that you utilize our professional styling technician to remove your weaves, braids and Fusion if your service were performed by 5 Star Mobile Salon.
Due to the very high demand of our mobile stylist we ask that you be mindful of our time, if you are running behind and we are on site waiting. That you contact your appointed stylist immediately.
NOTE: If a stylist/barber is left waiting more than 10 min an additional fee of $ 25.00 per 1/2 will be assessed before service are rendered.
5 STAR MOBILE SALON, - ARE NOT responsible for sensitive scalp, tenderness, abrasions or sores due braiding or the hair weaving process. However, will make every attempt to avoid any discomfort to our clients.
All children must be accompanied and supervised at all times by an adult we are not baby sitters.
We work with an advanced technique for most of our services. Please confirm the desired look and or technique with your stylist before your services are preformed. If you fail to communicate with your stylist and hair has to be partial done over an extra fee will be assessed not exceed $ 50.00.
All looks are final with the exception of individual braids. Missing braid(s) will be replaced within 1 week. Anything beyond the first week a $ 3.00 per braid will be charged along with our travel fee.
Your Cooperation is Greatly Appreciated.
On behalf of 5 Star Mobile Salon, LLC.
2201 Cooperative Way # 600
Herndon, Virginia 20171