5 STAR MOBILE
SALON, INC
5 Star Mobile Salon:
Appointment & Cancellation Policy
At 5 Star Mobile Salon,Inc we value your time and ours. To ensure the best experience for every client, please carefully review our updated policies effective immediately:
📅 CANCELLATION POLICY
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48-Hour Notice Required: All appointments must be canceled at least 48 hours in advance via phone, text, or email. This allows us to accommodate other clients and maintain fairness in scheduling.
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Late Cancellations & No-Shows:
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If you cancel less than 48 hours before your scheduled appointment, your deposit is non-refundable, and you may be charged the full service fee.
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If you are a no-show or fail to provide access for onsite services, your deposit will be forfeited, and we reserve the right to revoke all future booking privileges.
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Technician Access: If a technician arrives onsite and is prevented from entering, unable to set up, or your location is not as described, your appointment will be canceled, and no refund will be issued.
🤝 EMERGENCIES & DISCRETIONARY REFUNDS
We understand that emergencies happen, and we approach each situation with compassion and flexibility. In the event of a last-minute emergency, refunds or credits may be issued at our sole discretion.
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Approved refunds can be:
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Applied toward a future rebooking
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Used for any of our signature products
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Redeemed as an E-Gift Card
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Each request will be evaluated individually, and documentation may be required.
🚫 SAFETY & ENVIRONMENT POLICY
Due to the sensitive nature of our mobile services, we maintain a strict policy regarding the service environment:
Your appointment may be canceled without refund if the environment includes:
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Visible firearms
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Illegal drugs or substances
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Unapproved guests or children interfering
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Any filming, recording, or live streaming without prior consent
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Any situation deemed unsafe by our technician
📌 IMPORTANT BOOKING INFORMATION
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Consultations: Available by appointment only on Mondays and Wednesdays from 11 a.m. – 4 p.m. A consultation fee applies and will be credited toward any future service.
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Children’s Services: We welcome clients aged 4–12, but they must be accompanied by an adult 18 or older at all times.
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Pricing: Prices may vary based on the density, length, and condition of your hair. Additional time or care may result in adjusted service rates.
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Rush Hour Appointments: Please allow a 30-minute grace period for technician arrival during morning or evening rush hour. Traffic conditions may vary, but we will communicate any delays as promptly as possible.
🛍️ CUSTOM PRODUCT & REFUND POLICY
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Custom Orders (Human Hair Products): Cancellations involving custom products will result in an 80% product charge regardless of notice timeframe.
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No Standard Refunds: As of January 1, 2021, we do not issue cash or card refunds. If a refund is approved under emergency or exceptional circumstances, it will be issued as an E-Gift Card, redeemable for future services or products.
📍 LOCATION REQUIREMENTS
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Parking & Access: Please ensure clear and safe access to your location. If our technician cannot find suitable parking within 10 minutes, the appointment may be canceled or rescheduled at our discretion.
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Location Accuracy: Providing an incorrect or misleading location may result in cancellation with no refund or rescheduling options.
CONTACT US:
We appreciate your understanding and cooperation in maintaining a safe, respectful, and efficient environment for all. If you have any questions about these policies, please don’t hesitate to contact us.
📧 Email: info@5sms.org
📱 Text/Call: 571--296-3296
